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Digital Transformation and Public Service Delivery in Brazil
Author(s) -
Filgueiras Fernando,
Flávio Cireno,
Palotti Pedro
Publication year - 2019
Publication title -
latin american policy
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.195
H-Index - 4
eISSN - 2041-7373
pISSN - 2041-7365
DOI - 10.1111/lamp.12169
Subject(s) - listing (finance) , digital transformation , government (linguistics) , business , process (computing) , public administration , public policy , service (business) , public relations , public service , service delivery framework , digital government , transformation (genetics) , political science , marketing , computer science , finance , linguistics , philosophy , biochemistry , chemistry , law , gene , operating system
This article analyzes the digital transformation process of public services in the Brazilian federal government. Based on a survey with 85 federal organizations, 1,740 public services are examined according to different factors that explain why a certain public service is digitalized. We discuss the transition from an e‐government to a digital policy, listing the limits related to agent preferences in public policies. The article discusses digital transformation in governments as a process of institutional change in public organizations, taking into account the role of agents, the contexts of choices, and the factors that explain the decision to digitize public services.