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The Effects of Boundary Spanners’ Personal Relationships on Interfirm Collaboration and Conflict: A Study of the Role of Guanxi in China
Author(s) -
Cai Shaohan,
Jun Minjoon,
Yang Zhilin
Publication year - 2017
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/jscm.12132
Subject(s) - guanxi , interpersonal communication , business , dynamism , china , context (archaeology) , phone , boundary spanning , interpersonal influence , marketing , industrial organization , social psychology , psychology , knowledge management , political science , computer science , law , paleontology , linguistics , philosophy , physics , quantum mechanics , biology
This research studies a unique type of personal relationship between boundary spanners, namely guanxi (connection), in China. We maintain that such guanxi involves interpersonal ganqing (emotional attachment) and two elements of exchange of favor between organizations: information favor and business support. We empirically test our model in the context of a cellular phone distribution network, which consists of one major Chinese cellular phone manufacturer and its 277 independent retailers. Our results show that environmental dynamism and interdependence significantly affect the frequency of boundary spanners’ interactions and the development of interpersonal ganqing between them , which subsequently influences interfirm favor exchanges and then interfirm conflicts. Theoretical and managerial implications are discussed.