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Aligning the Mindset and Capabilities within a Business Network for Successful Adoption of Smart Services
Author(s) -
Töytäri Pekka,
Turunen Taija,
Klein Maximilian,
Eloranta Ville,
Biehl Sebastian,
Rajala Risto
Publication year - 2018
Publication title -
journal of product innovation management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.646
H-Index - 144
eISSN - 1540-5885
pISSN - 0737-6782
DOI - 10.1111/jpim.12462
Subject(s) - mindset , business , service (business) , knowledge management , empirical research , marketing , process management , field (mathematics) , computer science , philosophy , mathematics , pure mathematics , epistemology , artificial intelligence
This paper explores the synchronized change of mindset and capability within a business network that is driven by the adoption and provision of smart services. The research is implemented as an empirical multi‐case study, and the primary data include interviews and observations in seven globally operating firms. The findings identify two categories of barriers and three categories of alignment needs to successful adoption of smart services. The study combines the institutional theory and dynamic capability perspectives to make three main contributions to the research of service innovation for an improved understanding of the determinants of successful field‐level adoption of smart services. The results show that firms need to align the change of logic and capabilities within the organization and the business network to succeed in the adoption of smart services.