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The influence of supervisory support, work effectiveness, work empowerment and stress secondary to residents' responsive behaviours on job satisfaction of nursing staff: A multisite cross‐sectional study
Author(s) -
RodríguezMonforte Míriam,
Bethell Jennifer,
Stewart Steven,
Chu Charlene H.,
EscrigPinol Astrid,
GeaSánchez Montserrat,
McGilton Katherine S.
Publication year - 2021
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/jonm.13173
Subject(s) - nursing , job satisfaction , nursing management , empowerment , work (physics) , nursing assistant , medicine , work engagement , psychology , nursing homes , social psychology , mechanical engineering , political science , law , engineering
Aim To examine the association between stress secondary to residents' responsive behaviours and job satisfaction of nurses and nursing assistants working in nursing homes. To test whether supervisory support, work effectiveness and work empowerment confound this relationship. Background Understanding how the stress secondary to residents' responsive behaviours influences job satisfaction for staff and determining the factors influencing this relationship are important for retention of staff in nursing homes. The term ‘responsive behaviours’ refers to the subset of behavioural and psychological symptoms of dementia. Methods Survey responses from 191 nursing assistants and 81 nurses in five nursing homes in Ontario were analysed. Results Staff's stress attributed to residents' responsive behaviours was negatively associated with job satisfaction. This direct effect was weakened by more than a third through the confounding net effects of supervisory support, work effectiveness and work empowerment. Conclusion The work environment created by leaders in nursing homes can lessen the influence of stress secondary to residents' responsive behaviours on staffs' job satisfaction. Implications for Nursing Management Supervisors need training and education to support and mentor their staff effectively, and to guide their use of evidence‐based practices that integrate the patient‐centred care approach in order to effectively respond and minimize responsive behaviours.