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Wanted in health care: Lean experts with a broad perspective
Author(s) -
Antierens Alain,
Beeckman Dimitri,
Verhaeghe Sofie,
Van Hecke Ann
Publication year - 2019
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/jonm.12784
Subject(s) - health care , lean project management , lean manufacturing , perspective (graphical) , human performance technology , business , knowledge management , psychology , process management , computer science , marketing , political science , artificial intelligence , law
Aim To reflect on Lean experts' perspective on components of Lean management in health care and its implications for practice. Background The involvement of Lean experts is one of the key succes factors of a sustainable Lean transformation in health care. Methods Thirteen Lean experts participated in two focus groups. They all had experience in the implementation of Lean in healthcare organizations. Results Lean experts all seem to have a unique perspective on Lean management in health care. Experts without a healthcare degree appear to focus more on the entire management system, where experts with a nursing degree seem to concentrate more on the soft Lean principles. Conclusion It seems plausible their professional background appears to have an influence. Implications for Nursing Management In selecting a Lean expert, nurse managers may want to gauge what elements the Lean expert tends to emphasize. It seems plausible to opt for a Lean expert without a healthcare degree to accomplish the Lean transformation as they have a broader view on Lean. It may also be useful for managers to involve several Lean experts, all with complementary perspectives and backgrounds.