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Organisational efficiency and co‐worker incivility: A cross‐national study of nurses in the USA and Italy
Author(s) -
Viotti Sara,
Converso Daniela,
Hamblin Lydia E.,
Guidetti Gloria,
Arnetz Judith E.
Publication year - 2018
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/jonm.12587
Subject(s) - incivility , workload , nursing , sample (material) , nursing management , psychological intervention , psychology , social psychology , medicine , management , chemistry , chromatography , economics
Aim To examine the relationship of co‐worker incivility with organisational efficiency, workload and intention to leave in nursing samples from two different countries, the USA and Italy. Background Organisational efficiency has received little attention as a possible correlate of co‐worker incivility in the nursing management literature. Studies on co‐worker incivility have primarily been carried out in North America and no cross‐national studies are available. Method Data were collected by a self‐report questionnaire involving nurses from the USA ( n = 341) and Italy ( n = 313). Findings Organisational efficiency was negatively associated with workload, co‐worker incivility and intention to leave in both samples. The path from co‐worker incivility to intention to leave was also positive and significant in both samples. Workload was positively associated with co‐worker incivility and intention to leave in the US sample, but not in the Italian sample. Conclusion The present study suggests that organisational efficiency is central to understanding both co‐worker incivility and intention to leave among nurses. Implications for Nursing Management Nurse administrators should adopt interventions aimed at fostering organisational efficiency in an effort to reduce nurse co‐worker incivility.