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Impact of a quality improvement intervention on nurses' management of same‐day primary care flow
Author(s) -
JuradoCampos Jeroni,
ZabaletadelOlmo Edurne,
AngladaDilme Maria Teresa,
SanchezVilanova Laura,
RabassaEster Margarita,
BarberiCosta Núria,
PagesPascual Magda,
CanetPonsa Montserrat
Publication year - 2015
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/jonm.12236
Subject(s) - context (archaeology) , intervention (counseling) , nursing , medicine , nursing management , quality (philosophy) , quality management , baseline (sea) , demand management , operations management , management system , macroeconomics , economics , paleontology , philosophy , oceanography , epistemology , biology , geology
Aim To evaluate the impact of an interdisciplinary intervention designed to improve the capacity of nurses to manage walk‐in patient demand for primary health care. Background Implementation of a programme to expand nursing practice is a complex process that requires the application of context‐appropriate measures and adaptation when results do not meet expectations. Methods A longitudinal, uncontrolled intervention study with a 3‐year follow‐up, from 2009 to 2012, was carried out in Catalonia (northeast Spain). The intervention included three training periods focused on clinical and instrumentation topics. The capacity of nurses to manage walk‐in patient demand was assessed by determining the number of cases resolved and of return visits for the same complaint within 72 hours. Results In total, 2751 patient care demands were evaluated. Resolved cases increased (χ 2 = 54.624, df = 1, P < 0.001) and the number of return visits decreased (χ 2 = 54.585, df = 1, P < 0.001) significantly from baseline to the end of the study period. Conclusions Nurses' capacity to manage walk‐in patient demand improved after an interdisciplinary intervention using a mutually agreed upon, locally adapted approach. Implications for nursing management To improve outcomes, nurses in management positions should systematically consider the need for skills training, specific academic courses, leadership development and, as appropriate, legislative initiatives.