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Regulated Dependence: Platform Workers’ Responses to New Forms of Organizing
Author(s) -
Karanović Jovana,
Berends Hans,
Engel Yuval
Publication year - 2021
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/joms.12577
Subject(s) - core (optical fiber) , resource (disambiguation) , balance (ability) , business , knowledge management , power (physics) , resource dependence theory , industrial organization , computer science , economics , psychology , management , telecommunications , computer network , physics , quantum mechanics , neuroscience
Platform economy organizations often resolve fundamental organizing problems with novel solutions, thereby transforming their relationship with core stakeholders including regulators and workers. Despite the integral role played by platform workers, research on the interplay between platforms and regulatory conditions has yet to take workers into consideration. We investigate how Uber drivers engage with novel forms of organizing across different regulatory structures. Drawing on insights from resource dependence theory, we conduct a topic modeling analysis of drivers’ online forum posts and a complementary qualitative analysis of triangulated data sources. Our findings reveal that workers do not always succumb to organizing solutions imposed upon them; they also actively oppose or supplement them. Importantly, platform workers’ responses vary with the local regulatory structure, which affects the mutual dependency and balance of power between platforms and workers. We discuss implications for the literature on new forms of organizing and the platform economy.