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How Exhausting!? Emotion Crossover in Organizational Social Networks
Author(s) -
Zagenczyk Thomas J.,
Powell E. Erin,
Scott Kristin L.
Publication year - 2020
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/joms.12557
Subject(s) - crossover , psychology , emotional exhaustion , social psychology , interpersonal communication , test (biology) , interpersonal relationship , emotional labor , isolation (microbiology) , emotional contagion , interpersonal interaction , social network (sociolinguistics) , burnout , computer science , social media , microbiology and biotechnology , biology , clinical psychology , paleontology , artificial intelligence , world wide web
Does emotional exhaustion cross over between employees? Departing from the traditional within‐person view, we draw on the crossover model to argue and test an interpersonal model of emotional exhaustion. We conducted a sociocentric social network study in a U.S. construction company and found that employees had similar levels of emotional exhaustion to co‐workers with whom they had interaction and advice ties and structurally equivalent network positions, but that they did not have similar emotional exhaustion to friends or supervisors. We advance scholarly understanding of emotion crossover by theorizing and simultaneously testing important organizationally structured patterns of interaction and transfer previously unexamined, examined only in isolation or examined in a piecemeal manner. Our results highlight the importance of exploring the influence of structural and relational patterns embedded in the organization’s formal and informal structures and provide a theoretical and methodological platform to advance our understanding of crossover, emotional contagion and important outcomes at work.