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Social Value Creation and Relational Coordination in Public‐Private Collaborations
Author(s) -
Caldwell Nigel D.,
Roehrich Jens K.,
George Gerard
Publication year - 2017
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/joms.12268
Subject(s) - embeddedness , knowledge management , value (mathematics) , incentive , relational view , task (project management) , business , process (computing) , perspective (graphical) , sociology , management , computer science , economics , microeconomics , machine learning , artificial intelligence , anthropology , operating system
Public‐private collaborations, or hybrid organizational forms, are often difficult to organize because of disparate goals, incentives, and management practices. Some of this misalignment is addressed structurally or contractually, but not the management processes and practices. In this study, we examine how the coordination of these social and work relationships, or relational coordination, affects task performance and the creation of social value. We employ a dyadic perspective on two long‐term relationships that are part of a wider ecosystem. We illustrate the social value creation process, identifying mutual knowledge and goal alignment, as necessary to create relational coordination. We find that the degree of professional embeddedness moderates the link between coordination and task performance, and explore the role that organizational and ecosystem experiences play. We develop a model of how relational coordination influences social value creation in hybrids. The findings have implications for social value creation, hybrid collaborations, and organizational design.