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Making best use of patient experience
Author(s) -
Sibley Miles,
Earwicker Ray,
Huber Jörg W.
Publication year - 2018
Publication title -
journal of clinical nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.94
H-Index - 102
eISSN - 1365-2702
pISSN - 0962-1067
DOI - 10.1111/jocn.14504
Subject(s) - active listening , dignity , compassion , health care , public relations , service (business) , nursing , patient experience , power (physics) , foundation (evidence) , psychology , medicine , political science , law , business , physics , communication , marketing , quantum mechanics
Everyone is familiar with words like respect, dignity and compassion. Thank you cards and boxes of chocolates are visible signs of appreciation from patients who feel well looked after by healthcare staff. And everyone recognises the importance of good communication. This article is protected by copyright. All rights reserved.