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A new tool to improve delivery of patient‐engaged care and satisfaction in facial treatments: the Aesthetic Global Ranking Scale
Author(s) -
Jain Ravi,
Huang Peter,
Ferraz Rodrigo M.
Publication year - 2017
Publication title -
journal of cosmetic dermatology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.626
H-Index - 44
eISSN - 1473-2165
pISSN - 1473-2130
DOI - 10.1111/jocd.12297
Subject(s) - patient satisfaction , medicine , scale (ratio) , consistency (knowledge bases) , patient experience , nursing , health care , computer science , physics , quantum mechanics , artificial intelligence , economics , economic growth
Summary Background Physicians face the challenge of individualizing aesthetic treatments in order to match the aesthetic needs of patients with their expectations. Objective To review issues underlying patient satisfaction with minimally invasive aesthetic treatment and to present a patient‐centric assessment tool (the Global Ranking Scale [ GRS ]) designed to set higher standards for patient consultation and treatment experience; ensure a comprehensive patient‐centric aesthetic consultation process; and raise patient satisfaction with facial rejuvenation treatment. Methods A review of the design and content of the GRS and its use as part of the wider Galderma Harmony Program. Results of a small survey of clinicians who have switched to the GRS , and case studies of patients who have used the tool, are also presented. Results The GRS is used in ~500 clinics around the world. In a small survey, physicians who have used the GRS report that it has changed the way that patients are assessed and treated. While no patient survey was conducted, anecdotal evidence suggests that patients are satisfied with the GRS procedure and the outcomes of treatment. Conclusions The GRS is a new patient assessment tool that is designed as a guide for clinicians to help ensure consistency in the quality of patient assessment and consultation in their clinics offering minimally invasive facial cosmetic procedures. Qualitative research suggests that it gives patients a better chance to achieve results aligned with their needs resulting in a higher level of satisfaction with aesthetic treatments, but this needs to be confirmed in a formal patient survey.