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Beyond Deception: Potential Unfair Consumer Injury from Various Types of Covert Marketing
Author(s) -
Skiba Jenifer,
Petty Ross D.,
Carlson Les
Publication year - 2019
Publication title -
journal of consumer affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.582
H-Index - 62
eISSN - 1745-6606
pISSN - 0022-0078
DOI - 10.1111/joca.12284
Subject(s) - covert , typology , deception , marketing , business , advertising , psychology , social psychology , sociology , philosophy , linguistics , anthropology
Although there is little agreement over the best definition or even name for covert marketing, many policymakers and commentators agree that covert marketing may deceive consumers to their detriment. This study proposes that some forms of covert marketing also impose a type of unavoidable consumer injury that we call marketer control of consumer engagement. This injury, if aggregated to be substantial, can violate legal prohibitions against unfair acts and practices. To reach this conclusion, this study first proposes a name mnemonic and then develops a typology of covert marketing practices that may deceive and also unfairly injure consumers. It concludes by discussing policy implications of this two‐ rather than one‐dimensional analysis of covert marketing.