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From service quality in organisations to self‐determination at home
Author(s) -
MartínezTur V.,
Moliner C.,
Peñarroja V.,
Gracia E.,
Peiró J. M.
Publication year - 2015
Publication title -
journal of intellectual disability research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.941
H-Index - 104
eISSN - 1365-2788
pISSN - 0964-2633
DOI - 10.1111/jir.12190
Subject(s) - openness to experience , sample (material) , structural equation modeling , perception , psychology , quality (philosophy) , service (business) , intellectual disability , service quality , applied psychology , developmental psychology , social psychology , business , psychiatry , marketing , computer science , philosophy , chemistry , epistemology , chromatography , machine learning , neuroscience
Background In our proposed model, family members' perceptions of service quality in organisations improve communication about self‐determination. In turn, family perceptions of communication openness have a positive relationship with self‐determination attitudes of family members. Finally, these attitudes predict self‐determination behaviours of individuals with intellectual disability, as reported by family members. Method We tested this model with a sample of 625 family members (196 using ‘day care services’ and 429 using ‘occupational services’). Results Multi‐sample structural equation modelling ( SEM ) supported the model. Communication and attitudes fully mediated the link from service quality to self‐determination behaviours. Conclusions Improving family members' perceptions of service quality and opening channels of communication between professionals and family members are useful strategies to facilitate parents' positive attitudes and increase the frequency of self‐determination behaviours at home.