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Feasibility, acceptability and cost efficiency of using webinars to deliver first‐line patient education for people with Irritable Bowel Syndrome as part of a dietetic‐led gastroenterology service in primary care
Author(s) -
Williams M.,
Barclay Y.,
Harper L.,
Marchant C.,
Seamark L.,
Hickson M.
Publication year - 2020
Publication title -
journal of human nutrition and dietetics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.951
H-Index - 70
eISSN - 1365-277X
pISSN - 0952-3871
DOI - 10.1111/jhn.12799
Subject(s) - medicine , irritable bowel syndrome , primary care , service (business) , functional gastrointestinal disorder , family medicine , first line , patient care , nursing , economy , economics
Background Irritable bowel syndrome (IBS) is a chronic functional gastrointestinal disorder. International research suggests dietary intervention as a first‐line approach, although dietetic services are struggling to cope with demand. Digital technology may offer a solution to deliver appropriate patient education. The present study aimed to assess the feasibility, acceptability and cost efficiency of using webinars to deliver first‐line IBS advice to patients as part of a dietetic‐led gastroenterology service in primary care. Methods Patients were directed to an IBS First Line Advice webinar on a specialist NHS website. Data were collected from patients pre‐ and post‐webinar use using an online survey. Results In total, 1171 attendees completed the pre‐webinar survey and 443 completed the post‐webinar survey. Attendees ranged from under 17 years to over 75 years. Of the attendees, 95% found the webinar easy to access and 91% were satisfied with the content of the webinar. Those with excellent or good knowledge rose from 25% pre‐webinar to 67% post‐webinar, and confidence in managing their condition improved for 74% of attendees. Using the webinars led to a 44% reduction in referrals for one‐to‐one appointments with a specialist dietitian in the first year of use. The value of the clinical time saved is estimated at £3593 per annum. The one‐off cost of creating the webinar was £3597. Conclusions The use of webinars is a feasible, acceptable and cost‐efficient way of delivering first‐line patient education to people suffering with Irritable Bowel Syndrome as part of a dietetic‐led gastroenterology service in primary care.