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Enhancing Information Sharing in Family Drug Courts: A Lean Six Sigma Case Study
Author(s) -
Kovach Jamison V.,
Curiel Veronica,
Franklin York Alicia,
Bogard Sarah,
Revere Lee
Publication year - 2017
Publication title -
juvenile and family court journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.155
H-Index - 19
eISSN - 1755-6988
pISSN - 0161-7109
DOI - 10.1111/jfcj.12095
Subject(s) - variety (cybernetics) , six sigma , productivity , information sharing , quality (philosophy) , process management , process (computing) , knowledge management , lean six sigma , business , computer science , operations management , engineering , lean manufacturing , artificial intelligence , world wide web , philosophy , epistemology , economics , macroeconomics , operating system
Abstract Given the variety of stakeholders involved in cases within family drug courts, efficient communication and information sharing, which are needed to support decision‐making, can be quite challenging. Through a case study in one family drug court system, this research employed an action research approach to improve the information sharing process following the Lean Six Sigma methodology. The solutions implemented through this study contributed to improving the quality of the services provided by this court system and its overall productivity. In addition, this research extends our knowledge about methods for improving court systems from which others can learn to guide future improvement efforts.