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Measuring Client Satisfaction and Engagement: The Role of a Mentor Parent Program in Family Drug Treatment Court
Author(s) -
Drabble Laurie A.,
Haun Lisa L.,
Kushins Hilary,
Cohen Edward
Publication year - 2016
Publication title -
juvenile and family court journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.155
H-Index - 19
eISSN - 1755-6988
pISSN - 0161-7109
DOI - 10.1111/jfcj.12053
Subject(s) - empowerment , reliability (semiconductor) , interim , psychology , welfare , applied psychology , political science , power (physics) , physics , quantum mechanics , law
Parent engagement is an important intermediate outcome in Family Drug Treatment Court ( FDTC ) and child welfare services. This study explored the utility and reliability of a client satisfaction and engagement survey designed to measure interim outcomes of a Mentor Parent Program, operating in conjunction with a FDTC . Findings suggest the survey is a useful, parsimonious and reliable tool for measuring key dimensions of parent mentor services including client engagement; client‐centered support and empowerment; and help with systems navigation and accessing resources. The survey may be adapted for use in other FDTC or parent mentor contexts.