Enablers and challenges to pharmacy practice change in Kuwait hospitals: a qualitative exploration of pharmacists’ perceptions

Rationale, aims, and objectives The practice of hospital pharmacists in many developing countries has been changing to include the delivery of direct patient care services, but practice change can be a challenging process. This article explores the perceptions of hospital pharmacists in Kuwait about the enablers and challenges to expanding their scope of practice to include direct patient care. Methods A phenomenological qualitative approach was employed to conduct focus group interviews to explore pharmacists’ perceptions about their professional practice at different hospitals across Kuwait. Data were collected from 110 pharmacists using 11 focus group interviews. The interviews were audio‐recorded, transcribed verbatim, and analysed using framework analysis. Results The practice of most hospital pharmacists includes limited direct patient care role. However, a growing number of pharmacists have been introducing clinical pharmacy services at hospitals. Three themes about enablers to practice change emerged from data: (a) increasing physicians’ acceptance to pharmacists’ role in patient care, (b) patients’ trust in pharmacists’ knowledge about medications, and (c) pharmacists’ perceived benefits of providing direct patient care. These benefits includes enhancing patients’ safety and adherence to therapy and improving the professional identity of pharmacists. Participants’ perceived challenges to practice change include professional, individual, and organizational challenges. Most participants welcomed assuming direct patient care role. They agreed that pharmacists need to receive adequate education and training and to be equipped with a clinical degree to responsibly provide direct patient care services at hospitals. Conclusions Pharmacists have been increasingly attempting to provide clinical pharmacy services in Kuwait hospitals. This qualitative data revealed breadth of challenges hindering pharmacists’ attempts to expand their professional practice to include direct patient care role. It also outlines facets of improvement and enablers to practice change. The collaboration between different stakeholders in the profession is essential to support pharmacists’ efforts in achieving the change in the scope of pharmacy practice to improve patient care services.