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Maximizing the Potential of Contemporary Workplace Monitoring: Techno‐Cultural Developments, Transactive Memory, and Management Planning
Author(s) -
Cantor David E.
Publication year - 2016
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1111/jbl.12115
Subject(s) - transactive memory , productivity , knowledge management , work (physics) , business , data collection , analytics , process management , set (abstract data type) , supply chain , computer science , marketing , data science , sociology , engineering , mechanical engineering , social science , economics , macroeconomics , programming language
Nonintrusive data collection and analysis technologies are increasingly being used to monitor worker behavior in the global workplace. This essay explores the factors that can affect the extent to which management, work teams, and even individuals can benefit from real‐time data monitoring of worker productivity, coordination, and performance. Leveraging organizational information processing and transactive memory systems theories, I develop a theoretical framework for how access to real‐time data can impact team coordination activities and how the implementation of work monitoring technology and analytics might be best approached. Last, I present a set of future research opportunities that supply chain scholars should pursue to examine how the real‐time monitoring of work affects team performance.