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Inter‐Organizational Learning in Supply Chains: A Focus on Logistics Service Providers and Their Customers
Author(s) -
Manuj Ila,
Omar Ayman,
Pohlen Terrance L.
Publication year - 2014
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1111/jbl.12044
Subject(s) - supply chain , business , dissemination , competitive advantage , process (computing) , perspective (graphical) , organizational learning , knowledge management , marketing , supply chain management , service provider , service (business) , process management , computer science , telecommunications , artificial intelligence , operating system
The learning process between supply chain entities is explored from the perspective of senior third‐party executives. Through grounded theory, a theoretical framework emerged that extends our understanding of learning within a supply chain by identifying the major constructs and learning stages comprising the basic social process of inter‐organizational learning. This framework provides significant insights into the complex process employed in a supply chain to share, disseminate, and store information; co‐create knowledge; and to derive a competitive advantage.