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Take This Job and Shove It: Examining the Influence of Role Stressors and Emotional Exhaustion on Organizational Commitment and Identification in Professional Truck Drivers
Author(s) -
Kemp Elyria,
Kopp Steven W.,
Kemp Eramus C.
Publication year - 2013
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1111/jbl.12008
Subject(s) - stressor , truck , emotional exhaustion , structural equation modeling , business , ambiguity , identification (biology) , conceptual model , psychology , role conflict , marketing , applied psychology , public relations , social psychology , burnout , political science , engineering , computer science , clinical psychology , botany , database , machine learning , biology , programming language , aerospace engineering
Professional truck drivers experience many challenges in the course of performing their jobs. Drivers must meet the needs of their company, shippers, and receivers as well as comply with safety regulations. It is well documented that truck drivers are prone to physical exhaustion; however, they may also be subject to emotional exhaustion , which can impact their decision to remain with a company. This research examines the influence of job stressors, such as role conflict and role ambiguity and their relationship to emotional exhaustion in professional truck drivers. Furthermore, the effect that job stressors and emotional exhaustion have on the efforts of a firm to build corporate identification, collective mind, and commitment among truck drivers is examined. Using qualitative and quantitative data from 435 professional truck drivers, a conceptual model is developed and tested using structural equation modeling. Findings are discussed and implications for managers in improving driver retention rates are offered.