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Fluctuating emotions: relating emotional variability and job satisfaction
Author(s) -
Xu Shi,
Martinez Larry R.,
Van Hoof Hubert,
Eljuri Maria Isabel,
Arciniegas Liliana
Publication year - 2016
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/jasp.12390
Subject(s) - psychology , moderation , job satisfaction , emotional exhaustion , social psychology , identification (biology) , organizational identification , relation (database) , emotional labor , organizational commitment , burnout , clinical psychology , botany , database , computer science , biology
This study focuses on the relation between emotional variability and job satisfaction and examines emotional exhaustion as a potential explanation for why variability may result in lower satisfaction. In addition, this study examines organizational identification as a potential moderator of the relation between emotional exhaustion and job satisfaction. A total of 244 nonacademic staff in two universities in Ecuador responded to the surveys. The results demonstrated that emotional exhaustion mediated the relation between emotional variability and job satisfaction and that organizational identification weakened the negative relation between emotional exhaustion and job satisfaction. This research is among the first to investigate emotional variability in organizations and examine the role of organizational identification in buffering the negative effect of emotional variability.