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Abusive supervision and subordinate emotional labor: The moderating role of openness personality
Author(s) -
Wu TsungYu,
Hu Changya
Publication year - 2013
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/jasp.12060
Subject(s) - openness to experience , psychology , social psychology , abusive supervision , personality , feeling , emotional labor , moderated mediation , multilevel model , computer science , machine learning
We investigated the differential relationships between abusive supervision and two emotional labor strategies used by subordinates (surface acting and deep acting). Furthermore, we examined whether subordinates' openness personality moderated the above relationships. Using the questionnaire survey method, we collected data from 210 employees in C hina. The results of hierarchical regression showed that abusive supervision related positively to surface acting (regulating facial expression) but negatively to deep acting (regulating inner feeling). Openness personality moderated the relationships between abusive supervision and the two emotional labor strategies, such that the relationships were stronger for employees with lower openness. Findings of our study contribute to the literature on workplace emotions and negative leadership.