Providing end‐of‐life care in disability community living services: An organizational capacity‐building model using a public health approach

Background There is broad consensus within the disability field that the end‐of‐life care offered to people with intellectual disabilities should be of a quality consistent with that advocated by contemporary palliative care. In practice, however, various barriers are encountered when applying palliative care strategies to the end‐of‐life care of people with intellectual disabilities, particularly those in disability community living services. Methods A mixed‐methods approach was used. Quantitative data were gathered through a survey of disability support staff working in government‐managed community living services in the Australian state of Victoria. These quantitative data informed the collection of qualitative data through focus groups and research interviews. A public health palliative care framework provided the basis for developing an organizational change model from the consolidated data. Results There is a strong relationship between organizational structure and culture, and both influence end‐of‐life practice in community living services. Barriers to good practice arise from the differing attitudes of paid carers involved, and from uncoordinated approaches reflecting misaligned service systems in the disability and palliative care fields. Organizational reorientation is crucial to achieving sustainable change that will support healthy dying. Conclusions End‐of‐life care requires the collaboration of disability and palliative care services, but for care to achieve palliative care goals, the collaboration must be led by disability services. We outline here an organizational model we have developed from public health principles to manage end‐of‐life care in community living services.