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Validity and reliability of the Parent Satisfaction Questionnaire
Author(s) -
Stallard Paul
Publication year - 1996
Publication title -
british journal of clinical psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.479
H-Index - 92
eISSN - 2044-8260
pISSN - 0144-6657
DOI - 10.1111/j.2044-8260.1996.tb01184.x
Subject(s) - psychology , reliability (semiconductor) , construct validity , service (business) , minor (academic) , construct (python library) , consumer satisfaction , service quality , quality (philosophy) , test validity , validity , applied psychology , social psychology , psychometrics , clinical psychology , computer science , marketing , humanities , power (physics) , philosophy , physics , epistemology , quantum mechanics , business , programming language
The development of a postal consumer satisfaction questionnaire for a child and adolescent psychology service is reported. A preliminary analysis of content, construct and concurrent validity suggests that the questionnaire has an acceptable degree of validity. Factor analysis identified five factors with three being identifiable as relating to the outcome of contact, appointments and the timing of contact. The remaining two factors were minor dyads which were difficult to interpret. The reliability and utility of the questionnaire is good, proving a useful way of identifying service shortfalls and directing service change. The need to methodologically evaluate consumer satisfaction questionnaires is stressed and their routine use in monitoring and assuring service quality highlighted.