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Reflections on Service Design, Frameworks, and the Service Organization
Author(s) -
Wechsler Jacqueline
Publication year - 2012
Publication title -
design management review
Language(s) - English
Resource type - Journals
eISSN - 1948-7169
pISSN - 1557-0614
DOI - 10.1111/j.1948-7169.2012.00186.x
Subject(s) - service design , service (business) , process management , business , service delivery framework , service guarantee , knowledge management , engineering management , computer science , engineering , marketing
The best service designers know their job isn't done until they pass it on to the client company.