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Why Clients Always Get the Work They Deserve
Author(s) -
Heller Cheryl
Publication year - 1999
Publication title -
design management journal (former series)
Language(s) - English
Resource type - Journals
eISSN - 1948-7169
pISSN - 1045-7194
DOI - 10.1111/j.1948-7169.1999.tb00264.x
Subject(s) - ask price , work (physics) , public relations , quality (philosophy) , business , marketing , political science , finance , engineering , mechanical engineering , philosophy , epistemology
FOR CHERYL HELLER, success in consulting is like success in personal relationships. It emerges from honest communications, spending time together, enjoying each other's company, and never taking each other for granted. In this exchange, consultants want clients who understand quality, know how to ask for it, and can marshal the will and the resources to support it. In turn, clients want consultants who respond creatively to assignments and who believe candid feedback is critical.