Premium
MANAGEMENT MUSINGS
Author(s) -
Odette Jack
Publication year - 1992
Publication title -
design management journal (former series)
Language(s) - English
Resource type - Journals
eISSN - 1948-7169
pISSN - 1045-7194
DOI - 10.1111/j.1948-7169.1992.tb00583.x
Subject(s) - scope (computer science) , work (physics) , service (business) , business , process management , quality (philosophy) , operations management , knowledge management , computer science , marketing , engineering , mechanical engineering , philosophy , epistemology , programming language
WITH 16 YEARS AS the executive in charge of all of the corporate communication and design components at Citibank, Jack Odette shares his personal experience and insights on such topics as the scope of work, quality, technology, personnel management, and alternatives for balancing internal and consultant operations — all essential concerns in the service design equation.