Premium
A Comprehensive Client Management System for Crisis Intervention Services
Author(s) -
Thigpen Joe D.,
Jones Elizabeth
Publication year - 1979
Publication title -
suicide and life‐threatening behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.544
H-Index - 90
eISSN - 1943-278X
pISSN - 0363-0234
DOI - 10.1111/j.1943-278x.1979.tb00441.x
Subject(s) - scope (computer science) , intervention (counseling) , crisis intervention , service (business) , outcome (game theory) , crisis management , business , service system , process management , management system , operations management , psychology , medicine , nursing , computer science , marketing , engineering , political science , psychiatry , economics , mathematical economics , law , programming language
This paper presents and evaluates a comprehensive client management system for suicide and crisis intervention services. The management system consists of five service designations: self‐injury, crisis, active support, general support, and single contact. These designations determine the extent and type of activity engaged in, as well as the scope of follow‐up and monitoring. As intended, self‐injury clients received more contacts, longer periods of involvement, and more time in direct service. There was little difference in the length of each contact and the ability to ascertain outcome. While the management system established valuable service guidelines and priorities, it did not resolve approaches to some of the idiosyncratic problems presented to suicide and crisis intervention services.