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A Note on the Growth of Research in Service Operations Management
Author(s) -
Smith Jeffery S.,
Karwan Kirk R.,
Markland Robert E.
Publication year - 2007
Publication title -
production and operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.279
H-Index - 110
eISSN - 1937-5956
pISSN - 1059-1478
DOI - 10.1111/j.1937-5956.2007.tb00295.x
Subject(s) - mainstream , service (business) , sample (material) , productivity , operations management , empirical research , computer science , key (lock) , business , process management , marketing , economics , political science , economic growth , statistics , computer security , chemistry , mathematics , chromatography , law
We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17‐year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions.