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BUILDING THE SERVICE OPERATIONS COURSE AROUND A FIELD PROJECT
Author(s) -
HARVEY JEAN
Publication year - 1998
Publication title -
production and operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.279
H-Index - 110
eISSN - 1937-5956
pISSN - 1059-1478
DOI - 10.1111/j.1937-5956.1998.tb00449.x
Subject(s) - course (navigation) , engineering management , service (business) , computer science , process management , field (mathematics) , service delivery framework , operations management , operations research , business , engineering , marketing , mathematics , pure mathematics , aerospace engineering
Service operations courses are often too concerned with concepts or techniques and not enough with the solution of real‐world service problems. This article presents a case study of the successful turnaround of such a course by rebuilding it around a field project. The project is presented in some details. It largely dictates the content and paces the delivery of the course. Strategic and tactical aspects in the design of such a course are discussed with the benefits and limitations of the approach.