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TQM and HRM: Improving Performance Appraisal Research, Theory, and Practice
Author(s) -
Cardy Robert L.,
Dobbins Gregory H.,
Carson Kenneth P.
Publication year - 1995
Publication title -
canadian journal of administrative sciences / revue canadienne des sciences de l'administration
Language(s) - French
Resource type - Journals
SCImago Journal Rank - 0.347
H-Index - 48
eISSN - 1936-4490
pISSN - 0825-0383
DOI - 10.1111/j.1936-4490.1995.tb00650.x
Subject(s) - performance appraisal , total quality management , humanities , management , political science , operations management , philosophy , engineering , economics , lean manufacturing
The major characteristics of a TQM organizational environment are reviewed. Assumptions underlying TQM and traditional HRM concerning job performance are contrasted. A model of performance is developed which incorporates and extends both perspectives. Implications of this model for performance appraisal and performance management are considered. Résumé Les auteurs décrivent les principales caractéristiques d'une organisation pratiquant la gestion de la qualité totale (GQT). Après une comparaison de la GQT et de la gestion traditionnelle des ressources humaines en ce qui concerne le rendement individuel, ils proposent un modèle de rendement qui intègre et élargit les deux perspectives. Enfin, ils examinent les implications de ce modèle sur l'évaluation et la gestion du rendement.