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Total quality improvement assessment of the EPO co‐ordinator role
Author(s) -
Morrison E.A.
Publication year - 1999
Publication title -
edtna‐erca journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.381
H-Index - 27
eISSN - 1755-6686
pISSN - 1019-083X
DOI - 10.1111/j.1755-6686.1999.tb00053.x
Subject(s) - teamwork , quality assurance , quality management , quality (philosophy) , total quality management , process management , business , quality policy , operations management , process (computing) , key (lock) , service (business) , knowledge management , computer science , marketing , engineering , political science , computer security , philosophy , epistemology , law , operating system
Summary Total quality management or total quality improvement has developed and grown from the process of quality assurance. Its main features are, quality is a management led approach, top management participation is essential, it is a concept for preventing mistakes, not finding fault and correcting it. A client centred approach and teamwork are seen as key components. This paper explores the role of the Epo co‐ordinator and identified what changes were required to improve the quality of the service.