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A pilot study of survey on patient satisfaction and its meaning in an Glaucoma outpatient
Author(s) -
Pourjavan S.,
Vanhaecht K.
Publication year - 2015
Publication title -
acta ophthalmologica
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.534
H-Index - 87
eISSN - 1755-3768
pISSN - 1755-375X
DOI - 10.1111/j.1755-3768.2015.1709
Subject(s) - mood , medicine , patient satisfaction , interpersonal communication , affect (linguistics) , outpatient clinic , family medicine , physical therapy , clinical psychology , psychology , nursing , social psychology , communication
Purpose To assess the degree of patient satisfaction and its correlation with the subjective satisfactory score of the ophthalmologist.● Outcomes: ○ The % of satisfied patients. ○ The correlation between doctor‐patient perception of care. ○ The impact of the interpersonal chemistry and the mood of care provider.Methods A prospective, blind study. A simple and short questionnaire is given to the patients. Patients were asked to fill in the questionnaire including 4 questions with a 1 (lowest) to 5 (highest satisfaction) scores. The score the “care”? The ophthalmologist? Recommend of the outpatient? Recommend of the specialist?The ophthalmologist gives her subjective score in three fields: The quality of consultation (QoC). The interpersonal “click” with the patient. Her “mood”. The consented patients will be called for more spontaneous explanation. Results Patient's score: 98% gave high scores >3. Ophthalmologists score: neg. click with 15%, natural: 48% and good click: 36%, her mood was 33% each in 3 scores (bad, natural and hyper), Her objective QoC was 95% high scores. The click was significantly related with her mood and her mood was significantly related with QoC. The only correlation was between click & the high score on Q3. On telephonic enquete were good outcome of the surgery, optimal care, location and their “like” for the specialist, important. Conclusions All patients had a high satisfaction score & not influenced “Mood” or “QoC”. Upon spontaneously explaining of the patients, the most important factors for their satisfaction were; good operation outcome, optimal care, correct diagnosis but the geographical location (nearby, parking space) and their affection for the specialist were also very important reason for their satisfaction.