Open AccessWhy openness with health inspectors pays
Author(s) -
Rickwood Debra,
Braithwaite John
Publication year - 1994
Publication title -
australian journal of public health
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.946
H-Index - 76
eISSN - 1753-6405
pISSN - 1035-7319
DOI - 10.1111/j.1753-6405.1994.tb00219.x
Subject(s) - openness to experience , commonwealth , quality (philosophy) , business , service (business) , process (computing) , health care , perspective (graphical) , marketing , public relations , operations management , computer science , economics , psychology , political science , economic growth , social psychology , philosophy , epistemology , artificial intelligence , law , operating system
Abstract: The effect of the quality of information obtained by Standards Monitoring Teams on the compliance of 410 Australian nursing homes with Commonwealth regulatory standards is explored. We Find that information matters. Lack of openness is a hallmark of a poor quality facility, openness of a high quality facility. Secondly, open flow of information becomes a resource that does enable the regulatory process to improve the quality of care. From an industry perspective, therefore, openness pays because it 1. works against being marked off by an inspection team as a problem facility that is covering up; and 2. allows the facility to improve the quality of the service it delivers to the consumer.