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DISARMING PEOPLE WITH WORDS: STRATEGIES OF INTERACTIONAL COMMUNICATION THAT CRISIS (HOSTAGE) NEGOTIATORS SHARE WITH SYSTEMIC CLINICIANS
Author(s) -
Charlés Laurie L.
Publication year - 2007
Publication title -
journal of marital and family therapy
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.868
H-Index - 68
eISSN - 1752-0606
pISSN - 0194-472X
DOI - 10.1111/j.1752-0606.2007.00006.x
Subject(s) - negotiation , psychology , interpersonal communication , interview , conversation , social psychology , law enforcement , crisis communication , qualitative research , recall , ethnography , conversation analysis , criminology , public relations , law , sociology , communication , political science , social science , anthropology , cognitive psychology
This qualitative study examined the interactional communication strategies used by law enforcement officers during a hostage‐taking incident at a high school. The research involved analysis of the negotiation conversation between police crisis (hostage) negotiators and a hostage taker who entered his former high school to take revenge on a teacher. A condensed version of the talk was micro‐analyzed with the actual negotiators from the incident, using ethnographic and Interpersonal Process Recall interviewing methods. Results illustrated that the negotiators used interactional communication strategies valued by systemic family therapists to reach a peaceful conclusion to the incident.