Premium
Trust restoration: an examination of senior managers' attempt to rebuild employee trust
Author(s) -
Pate Judy,
MorganThomas Anna,
Beaumont Phillip
Publication year - 2012
Publication title -
human resource management journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.44
H-Index - 77
eISSN - 1748-8583
pISSN - 0954-5395
DOI - 10.1111/j.1748-8583.2012.00194.x
Subject(s) - loyalty , openness to experience , competence (human resources) , consistency (knowledge bases) , perception , public relations , psychology , context (archaeology) , population , social psychology , management , political science , sociology , business , marketing , computer science , geography , economics , demography , archaeology , artificial intelligence , neuroscience
This article advances discussions surrounding the extent to which senior management can rebuild damaged trust relationships in a context where the founding principle of respect had been contravened. More specifically, our article is concerned with a senior management team's attempt to regain trust through addressing workplace bullying. The study draws on a quantitative methodology where the population of the case study organisation were surveyed (n = 206) at two points in time (2004 and 2007). The findings revealed that managements’ actions had a significant effect on perceptions of bullying. T‐tests, however, provided only partial support for the notion that trust had improved as a result of management actions. In particular, there were significant differences in the levels of loyalty and benevolent motives and also openness, whereas no significant changes were observed for other dimensions of trust (integrity, competence, consistency and respect).