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Remediation of polluted surface water outfalls – customer communication and changes in behaviour
Author(s) -
Dunk M. J.,
Owen A.,
McMath S. M.,
Arikans J.
Publication year - 2012
Publication title -
water and environment journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.437
H-Index - 37
eISSN - 1747-6593
pISSN - 1747-6585
DOI - 10.1111/j.1747-6593.2011.00275.x
Subject(s) - sewerage , outfall , environmental remediation , environmental planning , surface water , environmental science , water quality , water pollution , combined sewer , wastewater , stakeholder , pollution , work (physics) , environmental engineering , business , environmental resource management , water resource management , engineering , contamination , stormwater , ecology , surface runoff , political science , mechanical engineering , public relations , biology
Water and sewerage companies are experiencing increased levels of pollution at surface water outfalls attributable to incorrectly installed wastewater pipe work from predominantly domestic premises. Foul to surface water plumbing errors can cause environmental pollution in local rivers and streams, but the remediation of polluted surface water outfalls is sustainable only if undertaken in parallel with stakeholder education. Methodologies developed to date to inform, educate or change customer behaviour regarding misconnections have done little to reduce the problem. This paper reports on a study conducted to identify gaps in customers' knowledge with a view to raising awareness of the issues. It is anticipated that the conclusions drawn will be used to better inform the public about misconnections through effectively targeted communications.