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Consumer Satisfaction with a Managed Health Care Plan
Author(s) -
KOLODINSKY JANE
Publication year - 1999
Publication title -
journal of consumer affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.582
H-Index - 62
eISSN - 1745-6606
pISSN - 0022-0078
DOI - 10.1111/j.1745-6606.1999.tb00068.x
Subject(s) - patient satisfaction , plan (archaeology) , health plan , ordered probit , managed care , probit , psychology , probit model , health care , marketing , business , measure (data warehouse) , customer satisfaction , actuarial science , applied psychology , econometrics , economics , computer science , data mining , archaeology , history , economic growth
This study estimates the effects of four categories of variables hypothesized to influence patient satisfaction with a managed care health benefits plan. Ordinal probit is used to include the full spectrum of information available on the satisfaction measure. Results indicate that personal experience, expectations, and judgments about services covered influence overall satisfaction with the plan. Individual differences have little effect on satisfaction.