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Subjective and Objective Criteria in Consumer Choice: An Examination of Retail Patronage Criteria
Author(s) -
HIRSCHMAN ELIZABETH C.,
KRISHNAN S.
Publication year - 1981
Publication title -
journal of consumer affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.582
H-Index - 62
eISSN - 1745-6606
pISSN - 0022-0078
DOI - 10.1111/j.1745-6606.1981.tb00695.x
Subject(s) - consumer choice , psychology , marketing , consumer behaviour , advertising , social psychology , business
Traditionally consumer researchers and consumer educators have made a distinction between objective and subjective evaluative criteria for consumer choice. This paper examines the validity of this distinction using data on consumers evaluative criteria for department stores. The study found evidence that consumers use evaluative dimensions composed of both subjective and objective evaluative criteria, suggesting that both types of information are necessary for choosing among department stores.