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An Analysis of Third Party Consumer Complaint Handling Mechanisms: The Hawaii Office of Consumer Protection
Author(s) -
GEISTFELD LOREN V.,
CHOY ROBERTA K. M.
Publication year - 1978
Publication title -
journal of consumer affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.582
H-Index - 62
eISSN - 1745-6606
pISSN - 0022-0078
DOI - 10.1111/j.1745-6606.1978.tb00637.x
Subject(s) - complaint , redress , business , agency (philosophy) , consumer protection , affect (linguistics) , third party , advertising , marketing , internet privacy , law , political science , psychology , commerce , sociology , computer science , social science , communication
This paper presents a preliminary analysis of third party complaint handling mechanisms, based on data obtained from the Hawaii Office of Consumer Protection. Specifically, the study focuses on the types of complaints processed by the Agency, the factors which affect the redress received by consumers and the length of investigation time.