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Systems Perspective on Automobile and Appliance Warranty Problems
Author(s) -
FISK GEORGE
Publication year - 1973
Publication title -
journal of consumer affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.582
H-Index - 62
eISSN - 1745-6606
pISSN - 0022-0078
DOI - 10.1111/j.1745-6606.1973.tb00519.x
Subject(s) - warranty , legislation , government (linguistics) , business , perspective (graphical) , accountability , competition (biology) , consumer protection , marketing , commerce , law , political science , ecology , philosophy , linguistics , artificial intelligence , computer science , biology
Warranties must protect consumers to serve manufacturers, but competition is deficient as a consumer protection. Consumers seeking aid through legislation and litigation have forced government to create new institutions, but consumers can play a still more effective role in holding both government and industry to standards of social accountability.