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INFORMATION TECHNOLOGY AS AN ENABLER OF SUPPLY CHAIN COLLABORATION: A DYNAMIC‐CAPABILITIES PERSPECTIVE
Author(s) -
FAWCETT STANLEY E.,
WALLIN CYNTHIA,
ALLRED CHAD,
FAWCETT AMYDEE M.,
MAGNAN GREGORY M.
Publication year - 2011
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/j.1745-493x.2010.03213.x
Subject(s) - enabling , perspective (graphical) , supply chain , business , dynamic capabilities , knowledge management , process management , industrial organization , computer science , marketing , psychology , artificial intelligence , psychotherapist
Despite substantial information technology (IT) investments, many organizations have failed to obtain hoped‐for improvements in supply chain (SC) performance. Therefore, we investigate the mechanisms through which IT influences SC performance. Specifically, we use the resource‐based view (RBV) of the firm to ascertain how IT can be exploited to obtain a distinctive SC advantage. We do this via a multimethod (survey and case‐study) approach at two periods of time. We use a nested structural equation model (SEM) to test six hypotheses. Likewise, we content analyze interviews to contextualize the SEM findings. Importantly, we find that investments in IT make their greatest competitive contribution when they enable a dynamic SC collaboration capability. The findings provide valuable insight to guide IT investments designed to improve SC performance.