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OUTSOURCING AS SEEN FROM THE PERSPECTIVE OF KNOWLEDGE MANAGEMENT
Author(s) -
BUSTINZA OSCAR F.,
MOLINA LUIS M.,
GUTIERREZGUTIERREZ LEOPOLDO J.
Publication year - 2010
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/j.1745-493x.2010.03196.x
Subject(s) - outsourcing , business , knowledge process outsourcing , knowledge management , affect (linguistics) , perspective (graphical) , assertion , empirical research , resource (disambiguation) , organizational learning , resource based view , service (business) , competitive advantage , marketing , computer science , psychology , artificial intelligence , computer network , philosophy , communication , epistemology , programming language
This article analyzes outsourcing from a knowledge‐based perspective. We investigate how knowledge as an organizational resource and the capabilities to manage this knowledge affect the benefits of outsourcing. Our results indicate that the nature of the knowledge of the outsourced activity affects the success of outsourcing. We also analyze the way in which collaborative know‐how (as a knowledge resource) and learning capability (as an organizational capability) affect outsourcing benefits. We then test the validity of this hypothesis by surveying organizations from the service sector. The results of the empirical study provide strong support for our assertion that knowledge management affects the results of outsourcing decisions.