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Delineating the “Ease of Doing Business” Construct within the Supplier–Customer Interface
Author(s) -
Stading Gary,
Altay Nezih
Publication year - 2007
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/j.1745-493x.2007.00029.x
Subject(s) - construct (python library) , business , usability , interface (matter) , electronic business , marketing , process management , computer science , business model , bubble , human–computer interaction , maximum bubble pressure method , parallel computing , programming language
SUMMARY The current research provides insight into the “ease of doing business” construct. Factor analysis of survey responses of supply managers in the electronics industry was used to test the proposed “ease of doing business” construct, which includes the three dimensions — information and material services, financial contract services and personal relations services. Results support a link between a customer's assessment of a supplier's “ease of doing business” and the amount of business conducted with that supplier. The attributes supported by this research provide the means for managers to improve and grow business with customers.