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Benchmarking Internal Supply Chain Performance: Development of a Framework
Author(s) -
Shah Janat,
Singh Nitin
Publication year - 2001
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/j.1745-493x.2001.tb00091.x
Subject(s) - benchmarking , supply chain , process management , performance improvement , business , computer science , supply chain management , operations management , risk analysis (engineering) , industrial organization , marketing , economics
SUMMARY This article develops performance measures that can be computed through publicly available information. The article describes an approach for benchmarking using these performance measures and demonstrates how meaningful results may be derived from this exercise. By following this framework, a firm can identify areas of opportunity for improvement in its internal supply chain. Further, the framework can help to identify specific reasons behind the performance levels in the internal supply chain and stimulate performance improvement. To illustrate the framework, it is applied to the paint industry. The framework provides meaningful results for the firms in the industry.