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Measuring Contractors' Performance
Author(s) -
Straight Ronald L.
Publication year - 1999
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/j.1745-493x.1999.tb00233.x
Subject(s) - business , operations management , economics
SUMMARY Government contractors now provide citizens services once provided directly by federal, state, and local governments. The number and value of contractual actions and their importance continue to grow, representing an increasingly larger share of governmental services. It is now vital that contractors be selected that will perform contractual requirements without fail so that essential services are not disrupted. In all contract situations‐federal, state, local, or commercial‐a simple method of evaluating contractors is essential. A system too complex or too difficult for evaluators to carry out will not achieve its goal. This article discusses the essential elements of a contractor performance measurement system, reviews the difficulties that may be encountered, and recommends factors to be incorporated in an effective system.