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Supplier Selection Decisions In Systems/Software Purchases
Author(s) -
Gustin Craig M.,
Daugherty Patricia J.,
Ellinger Alexander E.
Publication year - 1997
Publication title -
international journal of purchasing and materials management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1055-6001
DOI - 10.1111/j.1745-493x.1997.tb00036.x
Subject(s) - vendor , flexibility (engineering) , order (exchange) , selection (genetic algorithm) , business , software , product (mathematics) , computer science , service (business) , reliability (semiconductor) , relevance (law) , marketing , process management , process (computing) , empirical research , risk analysis (engineering) , operations research , engineering , economics , finance , philosophy , mathematics , law , power (physics) , geometry , management , epistemology , quantum mechanics , political science , programming language , physics , artificial intelligence , operating system
Changing business conditions are likely to influence the supplier evaluation process and, thus, the relevance of selection criteria should be periodically reconsidered. In order to explore this issue, an empirical study of logistics executives' perceptions of the relative importance of specific criteria (used in the selection of systems/software vendors) was conducted. The respondents identified vendor attributes (i.e., support, reliability) and product/service attributes (i.e., flexibility, ease of use) to be of the greatest importance and economic attributes (i.e., cost) to be significantly less important when selecting a vendor for systems/software.