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SATISFACTION, CITIZENSHIP BEHAVIORS, AND PERFORMANCE IN WORK UNITS: A META‐ANALYSIS OF COLLECTIVE CONSTRUCT RELATIONS
Author(s) -
WHITMAN DANIEL S.,
VAN ROOY DAVID L.,
VISWESVARAN CHOCKALINGAM
Publication year - 2010
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.2009.01162.x
Subject(s) - psychology , job satisfaction , organizational citizenship behavior , social psychology , job performance , unit (ring theory) , construct (python library) , meta analysis , work (physics) , citizenship , organizational commitment , engineering , computer science , political science , medicine , mechanical engineering , politics , law , programming language , mathematics education
This paper offers theoretical development clarifying the structure and function of collective job satisfaction and uses meta‐analytic methods ( k = 73) to examine the satisfaction–performance relationship when both constructs are construed at the work unit level. Overall, our results suggest that the relationship between unit‐level job satisfaction and unit‐level performance is significant (ρ= .34). Specifically, significant relationships were found between unit‐level job satisfaction and unit‐level criteria, including productivity, customer satisfaction, withdrawal, and organizational citizenship behaviors (OCB). Furthermore, the satisfaction‐performance relationship was moderated by the strength of unit consensus, performance criteria, industry type, and whether the sample was U.S. based. Although these moderators were identified, collective satisfaction positively predicted performance across all levels of moderators. In addition, results indicate that unit‐level OCB has a moderately strong relationship with unit‐level performance. Only limited support was found for the notion that OCB is a route through which satisfaction has an impact on performance. We elaborate on these findings and attempt to provide a more clear direction for future research in this area.