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RELATIONSHIP OF PERSONALITY TRAITS AND COUNTERPRODUCTIVE WORK BEHAVIORS: THE MEDIATING EFFECTS OF JOB SATISFACTION
Author(s) -
MOUNT MICHAEL,
ILIES REMUS,
JOHNSON ERIN
Publication year - 2006
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.2006.00048.x
Subject(s) - psychology , agreeableness , conscientiousness , counterproductive work behavior , big five personality traits , job satisfaction , social psychology , core self evaluations , personality , path analysis (statistics) , job attitude , job performance , organizational commitment , extraversion and introversion , organizational citizenship behavior , statistics , mathematics
This study used path analysis to test a model that posits that relevant personality traits will have both direct relationships with counterproductive work behaviors (CPBs) and indirect relationships to CPBs through the mediating effects of job satisfaction. Based on a sample ( n = 141) of customer service employees, results generally supported the hypothesized model for both boss‐ and self‐rated CPBs. Agreeableness had a direct relationship with interpersonal counterproductive work behaviors (CPB‐I); Conscientiousness had a direct relationship with organizational counterproductive work behaviors (CPB‐O); and, job satisfaction had a direct relationship to both CPB‐I and CPB‐O. In addition, job satisfaction partially mediated the relationship between Agreeableness and both CPB‐O and CPB‐I. Overall, results show that personality traits differentially predict CPBs and that employees' attitudes about their jobs explain, in part, these personality–behavior associations.